Need Help?

 

Can't Get Into The Resource Room or Members-Only Area

Can't Access the ABC, I Believe Lessons

Can't Access the Printable Postcards

 

 

Can't Get into The Resource Room or Members-Only Area on Danielle's Place?

1. Your user name and password are case sensitive so make sure your capital lock key isn’t on when typing in your password unless your password has all upper case letters.

2. Make sure you are trying to enter a members-only area. If you have a yearly membership and want to access the ABC, I Believe Lessons, you must access them through The Resource Room. Go to www.daniellesplace.com and click on the "Members Enter Here” at the top, right-hand side of the page under the picture of the flower and inchworm.  You will see a link to the ABC, I Believe Lessons at the bottom of the home page of The Resource Room.

 

Enter The Resource Room

 

This will take you to the login page for members.

resource Login Page

Note: If you have already logged in, you may not have to enter your user name and password. Your user name and password are stored on your computer as cookies. You browser may automatically put them in for you.

3. If you want to access a pattern for members only on Danielle's Place, click on any link that goes to a members-only page and you will be asked to enter your user name and password.

4. If you get "password not found" you may be entering the wrong area, your subscription may have expired, or may not have been activated yet. If you are entering the correct area, and still get "password not found", email us and give us the name and email address you used to sign up, and the approximate date you purchased it so we can look it up.

5. Make sure your browser is set to accept cookies. It must be set to accept cookies in order for your user name and password to work. To check this, click on “Tools” in your browser.

If you don’t see the “Tools” bar, right click on the light blue area on the bars and a drop down will pop up.

 

no-menu-bar

 

 

menu bar

Select “Menu Bar” and then the “Menu Bar” will show up on your browser.

 

Click on “Tools” and  then “Internet Options”.

instructions-tools

 

select internet options

 

You will get a new drop down. Click on “Privacy” and you will get another drop down.

instructions privacy

 

Set Privacy to “Medium” and click “OK”

instructions privacy medium

6. Also make sure that you don’t have too many temporary files stored on your computer.  Under “Tools” and “Internet Options” click on the “General” tab” and under “Browsing History” click on “Delete”, and you will get another drop down.

 

instructions general tab

 

Select “Temporary Internet Files” and “History” and click on the Delete Box at the bottom of the drop down (not pictured).

instructions delete history

 

7. If nothing helps, try restarting your computer.

 

Can't Access the ABC, I Believe Lessons?

1. If you purchased just the ABC, I Believe lessons for home school, go to the ABC, I Believe Lesson Index Page and click on any of the letters at the top of the page. The first four lessons are free so you won't be asked to enter your user name and password for those lessons. To enter them in the future go to the home page www.daniellesplace.com and click on the "Home School" link at the top of the page.

Note: If you purchased the yearly subscription, you must access the ABC Lessons through The Resource Room (See Above).

home school link

2. If you get "password not found" you may be entering the wrong area, your subscription may have expired, or may not have been activated yet. If you are entering the correct area, and still get "password not found", email us and give us the name and email address you used to sign up, and the approximate date you purchased it so we can look it up.

3. Make sure your browser is set to accept cookies. It must be set to accept cookies in order for your user name and password to work. To check this, click on “Tools” in your browser.

If you don’t see the “Tools” bar, right click on the light blue area on the bars and a drop down will pop up.

 

no-menu-bar

 

 

menu bar

Select “Menu Bar” and then the “Menu Bar” will show up on your browser.

 

Click on “Tools” and  then “Internet Options”.

instructions-tools

 

select internet options

 

You will get a new drop down. Click on “Privacy” and you will get another drop down.

instructions privacy

 

Set Privacy to “Medium” and click “OK”

instructions privacy medium

4. Also make sure that you don’t have too many temporary files stored on your computer.  Under “Tools” and “Internet Options” click on the “General” tab” and under “Browsing History” click on “Delete”, and you will get another drop down.

 

instructions general tab

 

Select “Temporary Internet Files” and “History” and click on the Delete Box at the bottom of the drop down (not pictured).

instructions delete history

 

5. If nothing helps, try restarting your computer.

 

Can't Access the Printable Postcards

1. If you purchased only the postcards, go to the Printable Postcards Index Page and click on "Enter Here to Print Postcards".

Note: If you purchased the yearly subscription, you must access the postcards through The Resource Room (See Above).

Enter Printable Postcards Page

 

2. If you get "password not found" you may be entering the wrong area, your subscription may have expired, or may not have been activated yet. If you are entering the correct area, and still get "password not found", email us and give us the name and email address you used to sign up, and the approximate date you purchased it so we can look it up.

3. Make sure your browser is set to accept cookies. It must be set to accept cookies in order for your user name and password to work. To check this, click on “Tools” in your browser.

If you don’t see the “Tools” bar, right click on the light blue area on the bars and a drop down will pop up.

 

no-menu-bar

 

 

menu bar

Select “Menu Bar” and then the “Menu Bar” will show up on your browser.

 

Click on “Tools” and  then “Internet Options”.

instructions-tools

 

select internet options

 

You will get a new drop down. Click on “Privacy” and you will get another drop down.

instructions privacy

 

Set Privacy to “Medium” and click “OK”

instructions privacy medium

4. Also make sure that you don’t have too many temporary files stored on your computer.  Under “Tools” and “Internet Options” click on the “General” tab” and under “Browsing History” click on “Delete”, and you will get another drop down.

 

instructions general tab

 

Select “Temporary Internet Files” and “History” and click on the Delete Box at the bottom of the drop down (not pictured).

instructions delete history

 

5. If nothing helps, try restarting your computer.